Whether you’re setting up a new program or looking for ways to improve, we have many free tools and resources to help.

Please continue to check this webpage for new resources.

Bylaw requirements

All multi-family complexes are required to recycle and compost their waste as per Waste Bylaw 4M2020.

Looking for a collection company?

Program tips

Find out if your current waste and recycling pickup service is suitable for your complex's needs, plus if your bins are the right size and collected at the right frequency. Right-Sizing Tip Sheet.

Looking for ways to promote waste diversion in your building? See our Multi-family Program Tips to encourage the proper use of bins and prevent contamination issues.

Tenant materials

Invest in one-on-one resident engagement on waste diversion. These resources are designed to help your residents with move in and out waste diversion information.

Educating residents on an annual basis is a requirement of the Waste Bylaw. Education tips have been compiled to help you share through your building’s newsletter or by a letter and private Facebook groups.

Tip for your residents

Making sure your residents understand how to use your program is key to its success and will help prevent contamination issues. If applicable to your property, you can share the tip below with your residents using your building newsletter, a hand delivered letter or use the information to make your own seasonal signage.


These posters can help you promote your waste diversion program and help with contamination issues. When working with your collection company, check to see if they have additional tools and resources you can use.

Each version can be downloaded in either an 8.5” by 11” or 11” by 17” format for you to print. Or to request a printed copy for you building, please contact 311. Not all resources may be available in hard copy.


Food and yard waste acceptable materials

Keep out of the compost bin

Remove food from the packaging

Pet waste


Food scraps, recycling, and garbage acceptable materials

No large furniture

No household hazardous waste


Recycling acceptable materials

Bag your bags

Bag your bags 2

Flatten boxes


Garbage acceptable materials

Additional resources

Is there a poster topic missing that you would like to have? We are open to suggestions on new posters or resources that you would consider helpful to making your waste program successful. Contact 311, to let us know.