Information | Scheduled system upgrade - May long weekend

Due to a scheduled system upgrade, some applications and documents on may not be available from 5 p.m. Friday, May 17 until 8 a.m. Tuesday, May 21. We apologize for any inconvenience.

Know your numbers: who to call

Right call. Right response.

A safe community means feeling comfortable wherever you are at all times of day. We all deserve to feel safe, no matter where we live, work, learn or play. This list helps you connect to local teams that can help you when you are presented with situations that could make you feel unsafe. 

9-1-1 Emergency Call 9-1-1 in an emergency when there is an immediate threat to your health and/or safety. (e.g., fire, see or smell smoke, medical emergencies, crimes in progress, an accident that has caused injury, life threatening situation, etc.).
211 or text INFO to 211 Distress Centre Call or text 211 for non-emergency situations that involve mental health and addiction, connection to food and basic needs, or community and social resources.
311 Bylaw, city information Call, download our app, or visit for City information (e.g., bylaw, garbage collection, etc.)
403.998.7388 HELP team (formerly DOAP) Unhoused individuals in a vulnerable state (having a poor mental health moment, intoxicated and/or using drugs in a public space, stumbling down the street, stepping into traffic), trespassing (sleeping in the doorway of a business), in need of transportation.
403.262.1000 or text 74100 Transit Watch Text 74100 or use the help phone/button on C-Trains and platforms to report immediate safety and security issues. (e.g., such as disorder, areas needing attention or cleaning, infrastructure issues, broken glass, or harassment, etc.)
403.266.1234 Police non-emergency Call for non-emergency situations that require a police response such as non-injury accidents, missing persons, stolen vehicles or license plates, break and enters after they have happened.